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Hp Envy Photo 6230
I have an HP Envy 6230 that I bought in Europe. I now live in the US and need to change the region on it because the cartridges that I bought (HP64, 3YP23AN) in the US do not work.

I am getting an incompatible error due to the region misfit
 
product_info.pngerror.jpg
2 REPLIES 2
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I have executed the steps mentioned in this topic: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Change-my-printer-region-country/td-p/7...

 

Screenshot 2025-02-04 171800.png

I can successfully open the Set New Region window, I only need to know where to sent details to get the reset code.

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Hi @SaskiaKooi,

 

Thank you for your response, 

 

Please share screenshot of the window on Private message 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

 

Use the "Copy to Clipboard" feature to paste the values here. 

 

Take care and looking forward to hearing from you soon!

 

Regards, 

Garp_Senchau
I am an HP Employee

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