Region change

[cudaite]

I want to change the region of my Deskjet 3120 from UAE to India. I have not been able to communicate with someone in India to make this happen. Is there another way to change the region? My printer is not accepting the 803 cartridge and I have no access to 123 cartridge here in India.

[Jay_G24]

Hi @cudaite,

I'd like to help!

I understand you moved and the printer is not is accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Jay_G24]

Please click continue on your screen.

Here is a link to download the drivers, if you are unable to complete installation

Let me know!

[cudaite]

I had tried with the same link, it ends with the following error. 

[Jay_G24]

Try installing HP Smart from the windows store.

I have shared the region reset screen instructions in a private message.

Hope this helps!

Keep me posted!