Region change

[PikkuPaska]

Hi,

moved from Hong Kong to Finland, and now apparently need to change my printer (4650) region to be able to use locally procured ink cartridges (due to HP's regional price protection scheme). 

How do I do that?

[Betty0610]

@PikkuPaska

Welcome to the HP Support Community.

Yes, we'll have to do a region reset.

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

Please do let us know.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[PikkuPaska]

I should now have the SW downloaded and installed, and both cartridges from the new region.

How should I proceed?

[Betty0610]

Great 🙂

1. Launch the printer software from the desktop icon or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2. Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3. Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4. If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

Are you doing this on the HP Smart App?

[PikkuPaska]

Yes, I am doing this in HP Smart

[Betty0610 · Accepted solution]

1.) Connect the printer via USB:

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

[PikkuPaska]

Dear Betty,

this is the same instruction as before, and as I wrote before it does not work. I am doing exactly what you state, but nothing happens. 

Could you please let me know what to do next to try and fix this?

[PikkuPaska]

Just to clarify, when I state "nothing happens" it means that no region change setting pops up. I only get "copy" as pop up after right clicking.