• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-15-2023 04:50 AM - last edited on ‎02-28-2023 09:25 AM by Retired

HP Recommended
Product: HP Color LaserJet Pro MFP M183fw

I brought my laser jet printer MPF M183fw from Hong Kong to UK. A new set of toner cartridge HP216A was purchased in UK. When I inserted the new toner cartridge, " incompatible cartridge" was prompted on screen. I heard that I need to reset the region code of my printer. Can anyone help to do this please?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-05-2023 10:30 PM

HP Recommended

Hi @rctrs,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

"Region code" usually refers to a code that is programmed into electronic devices, such as DVD or Blu-ray players, to prevent the playback of discs from certain regions of the world. However, this is not typically an issue with printers or printer cartridges.

 

Regarding the "incompatible cartridge" error you are seeing on your MPF M183fw printer, it could indicate that the cartridge you are trying to use is not compatible with your printer model or that it may be damaged or defective.

 

Here are a few things you could try.

 

  • Make sure you are using the correct type of cartridge for your printer. Check the printer's user manual or the manufacturer's website to ensure you have the correct model number.
  • Remove the cartridge and check it for any visible damage or defects. If you notice anything, try replacing the cartridge with a new one.
  • Clean the cartridge contacts and printer contacts with a soft, lint-free cloth. This can help to remove any dirt or debris that may be interfering with the connection.
  • Try resetting the printer. Unplug it from the power source, wait for a few minutes, and then plug it back in. This can sometimes help to resolve issues with cartridge compatibility.

 

If none of these steps work, you may need to consider purchasing a new cartridge that is compatible with your printer model. 

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-05-2023 10:30 PM

HP Recommended

Hi @rctrs,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

"Region code" usually refers to a code that is programmed into electronic devices, such as DVD or Blu-ray players, to prevent the playback of discs from certain regions of the world. However, this is not typically an issue with printers or printer cartridges.

 

Regarding the "incompatible cartridge" error you are seeing on your MPF M183fw printer, it could indicate that the cartridge you are trying to use is not compatible with your printer model or that it may be damaged or defective.

 

Here are a few things you could try.

 

  • Make sure you are using the correct type of cartridge for your printer. Check the printer's user manual or the manufacturer's website to ensure you have the correct model number.
  • Remove the cartridge and check it for any visible damage or defects. If you notice anything, try replacing the cartridge with a new one.
  • Clean the cartridge contacts and printer contacts with a soft, lint-free cloth. This can help to remove any dirt or debris that may be interfering with the connection.
  • Try resetting the printer. Unplug it from the power source, wait for a few minutes, and then plug it back in. This can sometimes help to resolve issues with cartridge compatibility.

 

If none of these steps work, you may need to consider purchasing a new cartridge that is compatible with your printer model. 

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎03-11-2023 05:21 PM

HP Recommended

Problem solved. Thank you.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.