Region reset and compatible cartridge for officejet 8015e

[Balaji_m24]

Hi, I bought officejet 8015e in Canada and now want to use it in India. The 910 catridge is unavailable in India. What is the compatible cartridge - is it 915 or 920 ? Also, please provide instructions for region reset.  Thanks!

[Nal_NR]

Hi @Balaji_m24,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

If this does not work, we cannot re-attempt it as it may brick the printer

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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