Region reset code

[valkiryon]

Hello, I need help with a region reset code for my HP OfficeJet Pro 9020 printer in order to make it work with 963XL cartridges.

Thanks in advance for your help.

[Jerry_57]

HI @valkiryon,

Welcome to the HP Support Community.

I will be more than happy to help you out here.

To perform a printer region reset, you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full-feature software installed on your computer.

3. You need to have all the cartridges from either the region/country from where the printer was purchased originally or the new region/country to which you want to reset it.

4. Make sure the HP App is installed too.

5. From which country would you like to change your region?

6. Please share the country/region.

 

[valkiryon]

Hi Jerry,

Thanks for your assistance.

The original country was Colombia, the new country is Spain.

[Jerry_57]

Thank you for the update.

We have sent you a private message.

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