Region reset for 8620 printer (no longer in warranty) to use ink from other region (relocated)

[hhh88]

Moved from USA to Singapore. Old (ie: out of warranty!) but very reliable Office Jet Pro 8620 now giving incompatible ink error with locally purchased genuine HP ink (I finally used up all my extra ink cartridges)... Searching online, it appears HP has some really shady firmware that prevents us from using HP ink from different parts of the world?!

So long story short, I need to do a region reset. I have already got:

1) Printer hooked up via USB (and ethernet)

2) Ink from USA region for all colors and black (950XL and 951XL CMY but all very low)

3) Installed the toolbox.exe and able to get to the Ink Level screen

4) Able to get to the secret reset screen by doing a SHIFT and CTRL and right click

How can I now contact HP to get my printer region reset?

HELP!

[Elohi_NR · Accepted solution]

Hi @hhh88,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping