Region reset required - moved country - HP Support Community

Car2026 · ‎04-29-2026

My printer was bought in Europe , HP desket 2700 series and uses cartridges 305.

I have relocated to Brunei and these are not available. I wish to carry out a regional reset so I can use the available 67 ink cartridges.

VikramTheGreat · ‎04-30-2026

Hi @Car2026,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I'd be glad to help you. Please note that HP Printers use different ink cartridges in different regions, and to use the ink cartridges sold in the current region, we need to change the region settings on the printer.

I request you to please get back to me with the following information, so that I can help you change the region settings on the printer.

Do you still have the ink cartridges for both regions

Do you have a printer USB cable?

Which OS is on the PC? Is it Windows or Mac?

Do you have the printer's full feature software and drivers installed on your PC?

Hope this helps!

I'm an HP Employee.

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Car2026 · ‎05-01-2026

Hello @VikramTheGreat,

Please see answers below:

Do you still have the ink cartridges for both regions - Yes I have both 305 ink cartridges and new 67 ones.

Do you have a printer USB cable? Yes

Which OS is on the PC? Is it Windows or Mac? Mac OS Ventura

Do you have the printer's full feature software and drivers installed on your PC? Yes, I believe so.

Thanks

VikramTheGreat · ‎05-01-2026

Hi @Car2026,

Thank you for your response,

Connect the printer via USB (usually, you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch the HP App and click the product ink levels to open the Supported Cartridges window.

Clicking ink levels in the HP App

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

Please share a screenshot of this window here on Private message.

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Car2026 · ‎05-04-2026

Hi @Vikramthegreat,

When I right click next to the ink levels no reset region screen appears. Is there another way to access it or what could be the issue? Please advise on next steps.

Thanks

Jerry_57 · ‎05-05-2026

Hi @Car2026,

Thank you for your response.

Do you have a Windows unit to perform these steps?

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Region reset required - moved country

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