Region reset

[ThomasW19]

I recently moved from the US to Spain and my old cartridges ran out. I bought a set of #963 cartridges to replace my empty #962s and received an incompatibility error. I have an HP OfficeJet Pro 9015 printer.

I understand the way to fix this is with a region reset. Where can I find the instructions to do this?

[A_Gayathri]

Hi @ThomasW19 ,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[ThomasW19]

Hi @Gaya1239,

I have answered all the questions you sent via private message. I am waiting for the reset instructions.

Thanks,

Thomas

[A_Gayathri]

@ThomasW19,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!