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‎04-06-2026 06:26 AM

HP Recommended

Hi,

 

I purchased HP OfficeJet 3830 All-in-One Printer in US and then moved to India. I am looking to get a region reset. HP support has not been able to assist. Can someone point me on what needs to be done. I have the old and new cartridges. 

 

Best, 

DIANA

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7 REPLIES 7

‎04-07-2026 09:24 AM

HP Recommended

Hi @DianaMenezesK,

 

Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

To perform a printer region reset you need to meet the following conditions: 

 

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

 

Take care and have an amazing day ahead! 🚀

 

 

Kuroi_Kenshi

Best regards,

I'm an HP Employee.


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‎04-08-2026 10:52 PM

HP Recommended

Hi @Kuroi_Kenshi

I have replied with the required info via private message. 

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‎04-11-2026 04:03 AM

HP Recommended

Hi @kuroi_kenshi, 

 

Any updates? Were you able to view the info i sent to you via private message?

 

Best,

Diana

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‎04-12-2026 02:58 PM - edited ‎04-12-2026 02:59 PM

HP Recommended

Hi @DianaMenezesK,

 

Please check your private message.

 

We have sent you the reset codes.

 

Best regards, 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


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‎04-12-2026 08:02 PM

HP Recommended

Thank you! I got an error message that the printer rejected the codes. Please guide on next steps. I have shared the screenshot via private message

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‎04-13-2026 11:53 PM

HP Recommended

Hi @kuroi_kenshi, 

Any updates?

 

Best

Diana

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‎04-14-2026 11:32 AM

HP Recommended

Thank you @kuroi_kenshi for your assistance. 

Couple of questions before we contact support 

1. The reset region codes are to reset from US to India correct?

2. Does the printer need to have cartridges from the US or from India during reset? 

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