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‎03-23-2023 04:19 PM

HP Recommended
Product: HP DeskJet 3721 All-in-One Printer
Operating System: macOS 12.0 Monterey

My printer model is HP DeskJet 3721 all ine one, I brought it from Hong Kong to UK, I replaced the ink cartridge but it doesn't work (from 65 change to 304).

Can I reset the region lock setting of my printer? Could you please help? Thanks very much!

Category:
1 REPLY 1

‎03-26-2023 09:26 AM

HP Recommended

Hi @oscar_wong,

 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

  

I understand you have moved and the printer is not accepting the new region cartridges.

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I have sent you a private message with reset instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
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