Region setup for ink cartridges

[Chiuyung]

Hi there,

I bought an inkjet printer HP Envy 5530 in Hong Kong quite some years ago.  I moved to the UK and brought my printer with me.  I used to buy 61XL ink cartridge in Hong Kong but here in the UK, it's easier to get 301XL.  However, after the new ink is installed, it shows that it's incompatible.  

I tried to contact HP support, and provided the serial number of the printer on the help page, but it kept saying that the serial number is incorrect.  Perhaps the printer is too old that they even can't recognise the serial number?  Without that number I even cannot get hold of any support at all.

Anyone can offer some help / advice to sort out the issue?  Thanks so much!! 

[Deep_World]

Hi  @Chiuyung,
 
Welcome to the HP Support Community!

Thank you for reaching out, and I completely understand how concerning it can be when you're unable to use locally available cartridges after moving countries.

The incompatibility message typically occurs when a printer is configured for a different regional cartridge system. Since HP 61XL cartridges are commonly associated with the Hong Kong region, while HP 301XL cartridges are used in the UK, the printer may require a regionalization reset before it can recognize the locally available cartridges.
 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions:

 

1. You need to have the printer full feature software installed on your computer.

2.you only need the cartridges purchased from the new region/country to which you want to reset it to.

3. Make sure HP App is installed too.

4. The old cartridges will stop working once the reset is successful, so ensure you deplete the ink before switching to the new region using this reset.

Take care and have an amazing day ahead! 

Regards

Deep_World