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‎09-19-2025 02:03 PM

HP Recommended

Yes, that's the one I'm using. 

https://apps.apple.com/gb/app/hp-print-and-support/id1474276998?mt=12

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‎09-20-2025 02:07 PM

HP Recommended

Hi @tangerinex,

Thank you for getting back. May I know if you are able to use the printer with the HP App or still have trouble?

Let me know

Regards
VikramTheGreat

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‎09-20-2025 02:10 PM

HP Recommended

I'm still having trouble with this. How am I going to access the regional reset with the HP App? I don't know what to do and I urgently need to use the printer. Please help.

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‎09-22-2025 07:16 AM

HP Recommended

Hi @tangerinex,

Thank you for getting back and letting me know.

Please let me know do you have a Windows Pc, so we can plug a USB into the Pc and try.

Let me know

Regards
VikramTheGreat

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‎09-22-2025 09:36 AM

HP Recommended

Hi as I've already told you, I'm using a Mac.

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‎09-23-2025 02:28 PM

HP Recommended

Hi @tangerinex,

It looks like we’re unable to perform the regional reset while using a Mac. That’s why I wanted to check if you can arrange access to a Windows PC. Once the reset is completed on Windows, you’ll still be able to continue using your Mac with the printer without any issue.

Let me know

Regards
VikramTheGreat

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