Regional Reset

[endes1]

I have moved from Panama (PAN) to Florida and the 952 i can buy in the US don't work. I used to buy 954 cartridges. I read a couple of posts and from what i understand HP should do a regional reset of my printer. Can you please help on this? thanks very much. Enrico

[Nal_NR]

Hi @endes1,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[endes1]

Hello!!!

‎03-29-2023

Hello!!

I managed to get the info finally!!!

here it is:

Printer SN: CN6B43505B

Total Page Count: 5143

Cyan Cartridge SN: 743908586

Magenta Cartridge SN: 743974508

Yellow Cartridge SN: 749435829

Black Cartridge SN: 755131595

RX(last 4 digits): 0000

[Nal_NR]

Hi @endes1,

Thanks for the details. I have sent the codes via private your private message. Kindly check and keep me posted. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!