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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jerome75
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Solved!

Regional Reset

HP Recommended
Deskjet 2620
macOS 10.15 Catalina

Hi, 

After moving from Senegal to France, I need to perform a regional reset.

Could send me the reset instructions?

Printer: Deskjet 2620

OS: Mac OS Big SUr

Thanks!

5 REPLIES 5
Betty0610
HP Support Agent
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@jerome75

 

Welcome to the HP Support Community.

 

Yes, we'll have to do a region reset.

 

To do a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

 

Please do let us know.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

jerome75
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Thanks @Betty0610 

I did everything, I have to enter numbers to set a new region that HP support should give me. Can you help me to sort it out?

Thanks!

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jerome75
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Hi HP Support team!

I need your help for my regional reset, still stuck when I have to enter the New region numbers (France). Please help!

Thanks

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Betty0610
HP Support Agent
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1.) Connect the printer via USB: 2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window. 3.) Clicking ink levels in HP Smart Hold down the CTRL and SHIFT keys and then right-click on the empty area to the right of the ink levels. 4.) Clicking to the right of the ink levels The Set New Regions window opens. Use the "Copy to Clipboard" feature to paste the values here in a private message to us.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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jerome75
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Hi Betty, I sent you the information in a private message last week but still no answer. Could you please check your private messages back? Should I send them again?

Many thanks!

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