Regional Reset

[megan_maxwell]

Hi,

I have moved back from South Africa to the UK, and need a Regionalization reset to allow use of the 301 cartridge rather than the 123 in South Africa, can someone help please?

Thanks,

Megan

[Sneha_01]

Hi @megan_maxwell,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I will surely help you with the Regionalization reset.

To perform a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer full feature software installed on your computer.
3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.
4. Make sure HP Smart App is installed too.
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 
HP Support
 

[megan_maxwell]

Hi Rachel571,

Thanks for your reply, however you haven't actually told me how the reset can be done?

All of those conditions have been met - what is the next step?

Thanks,

Megan

[Sneha_01]

Hi @megan_maxwell,

That is great. To proceed further I request you to connect with us on private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Rachel571 
HP Support