• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-01-2023 04:07 AM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a
Operating System: Microsoft Windows 11

Hi, I bought new ink cartridges for my HP OfficeJet Pro 8600. Although these are new authentic ink Cartridges, I am only getting the "The following" cartridges are not intended for use in this printer. When checking some more the new ink cartridges are Z30(these are not working). Apparently the ink cartridges which were working are Z10. How can i get these ink cartridges(Z30) to work? I've come across the Regional Reset posts as a solution. Can I have the instructions to have this done? Also is there a way which I can have the printer use both Z10 and Z30 ink cartridges? Thanks.

Category:
1 REPLY 1

‎11-01-2023 09:53 PM

HP Recommended

If you are in the US the -Z10 cartridges are the correct ones for your printer.  HP will not reset the printer unless you have physically moved.

 

If the printer was reset to the -Z30 region the -Z10 cartridges would no longer work.

 

I would suggest you contact your supplier for the correct -Z10 cartridges.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.