Regional reset for printer cartridge incompatible issues

[Muzu1990]

Hello ,

I recently moved from France to Usa. I brought my hp printer envy pro 6430 with me . I recently brought the ink cartridge 67xl for my printer in usa as on my old cartridge I have a reference 67/305 . but my printer is unable to recognize it and having a message error E0. I found that I have to ask hp to do a regional rest to use my printer in usa. I would like to know if any one have an idea how can I do it . I am trying to find a number to contact hp but the automated system does not recognized my printer and does not let me connect an technical support. SO I thought to brought the issue here to get help from some expert. Thanks 

[Treeko · Accepted solution]

Hi @Muzu1990 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I understand you have moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I have sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Take care and have a good day.

Treeko
HP Support