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‎06-18-2024 07:37 AM

HP Recommended

I have a Color Laserjet pro M155 nw (D2C132)-3. I bought it in Singapore and was using 215A toner, I have moved to italy and can only find 216A which should be compatible.

 

However, when I installed the new Black toner (216A) in the printer, it showed an error "incompatible black cartridge" and do not allow me to proceed.

 

I read a response to another post that said I need to do a regional reset but did not specify the steps to do so. 

 

Thanks,

Category:
1 REPLY 1

‎06-20-2024 08:09 AM

HP Recommended

Hi @FabioVacirca,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To get the region reset, I recommend you to contact the phone support for further assistance. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



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