Regional reset

[deep86]

I have Bought Hp Ink cartridge from USA and wanted to use with  my printer which is from India, but its showing incompatible Can anyone help. i have bought hp ink 61xl instead of hp ink802.

[Sneha_01]

HI @deep86,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[deep86]

hi Rachel thanks for the reply , i have done all of the above , please help me with the code

[Sneha_01]

Hi @deep86,

Thank you for your response, Could you please share the details in a private post? 

Also please let us know which cartridges are you using to perform the reset.

Take care and have a good day. 

Rachel571 

HP Support