Regionalisation Reset

[marksoco]

Hi, I have recently moved from Australia to the UK. I have a Photosmart 5520 (purchased in Australia and out of warranty) with brand new HP 364 cartridges from the UK. I need to contact HP support to get them to do a regionalization reset but am going round in circles on the support website. How do I contact support to do the regionalization reset?

[Jay_G24 · Accepted solution]

Hi @marksoco,

I'd like to help!

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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