Regionalisation

[Oksi29]

I have a problem with cartridge compatibility on the HP Tango X printer. The printer was brought from the USA to Germany. The printer had #64 cartridges, but they are not sold in Europe. For this printer model, I bought original cartridges No. 303 in Germany, but they turned out to be incompatible with the printer, since the printer is from the USA. How to change region? Please tell me how to solve this problem?

[Raj_05]

Hi @Oksi29,

Welcome to the HP Support.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions.

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Oksi29]

Hello! Thank you for responding to my request. All the points you mentioned above have been completed. The printer is connected to the computer via Wi-Fi and the HP Smart application is installed. What should I do next?

[Oksi29]

Hello! Thank you for responding to my request. All the points you mentioned above have been completed. The printer is connected to the computer via Wi-Fi and the HP Smart application is installed. What should I do next?

[Raj_05 · Accepted solution]

Hi @Oksi29,

Thank you for your response, 

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

 Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

Please share screenshot of this window on Private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Use the "Copy to Clipboard" feature to paste the values here.

Alden4

HP Support 

[Oksi29]

[Oksi29]

Printer serial number: [Personal Information Removed]
Total number of pages: 51
Tri-color cartridge code: 0005BD810C493A35
Black cartridge code: F8198C81134D0B39
RX (last 4 digits): 0000

[Oksi29]

Sorry, do you see my posts? For some reason I lost access to private messages. An error appears when clicking links from your message and the envelope icon has disappeared from the control panel.