Regionalization Reset HP 8610

[DB178]

I purchased my printer in the US in 2016 but moved to Japan in 2019 for military service.  Seems like the region reset took place during that time.  I am back in the US and need to update the region so I can use the print cartridges I purchased.  Can you please inbox me the regionalization reset instructions?  Thanks! 

[A_Gayathri]

Hi @DB178,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[DB178]

@gaya1239 I replied to your message in my inbox.  Just waiting for the instructions as I have the required information. 

Best,

DB178

[DB178]

Still waiting on those instructions. 

[DB178]

Is their anyone else with HP Support that can assist?  I am running MacOS 10.15.7, have a USB cable to connect the printer, have all the cartridges (from Asia-Pacific), installed HP Smart App.  Need to switch the region to the United States.  @Gaya1239 initially responded but requesting that information but never replied with the instructions.   

[A_Gayathri]

@DB178,

Thank you for your reply, I am sorry for the delay we have not received the private message. 
May I know Which OS are you using Mac or Windows?