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‎04-07-2026 10:26 PM

HP Recommended

Hello HP Support,

I have an HP OfficeJet Pro 8610 that was originally purchased in the United States. I am now living in Ecuador (Latin America) and need to use HP 950XL and 951XL cartridges available in my region (Z30 - Latin America).

When I install the new original HP cartridges, the printer displays an error message saying the cartridges are not compatible with this region. The printer is currently locked to Z10 (US/Canada).

I would like to request a Regionalization Reset so my printer can accept Latin America cartridges going forward.

Here is my setup:
- Printer model: HP OfficeJet Pro 8610
- Current region: Z10 (US/Canada)
- Target region: Z30 (Latin America)
- New cartridges ready: HP 950XL Black and HP 951XL Cyan, Magenta, Yellow (Latin America version)
- Printer is connected via USB to my computer
- Full feature HP driver is installed

Please send me the reset instructions via private message. I am available to perform the steps immediately.

Thank you for your help.

1 REPLY 1

‎04-10-2026 05:12 AM

HP Recommended

Hi @LUIA2023 

 

 Welcome to the HP Support Community! We're here to help you get back up and running.

 

I will be glad to assist you with the regional reset on your printer. 

 

Sure, I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I'm an HP Employee.


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