Regionalization Reset Request – HP OfficeJet Pro 7720

[cgcarabajal84]

Dear HP Support Team,

I am contacting you to request assistance with a Regionalization Reset for my HP OfficeJet Pro 7720 Wide Format All-in-One printer.

Printer information:

• Model: HP OfficeJet Pro 7720 Wide Format All-in-One
• Product Number: Y0S18A
• Serial Number: I can provide this information privately if required
• Current Firmware: ELLISXLP1N003.2615B.00
• Current Location: Argentina

I purchased this printer used in Argentina. After setting it up, I discovered that the printer is currently configured for the HP 953 cartridge region, while the genuine HP cartridges available for my market are HP 954 cartridges.

When I install genuine HP 954 cartridges, the printer displays the following message:

“Incompatible cartridges. The indicated cartridges are not intended for use in this printer.”

I would therefore like to request a Regionalization Reset so that the printer can be configured for the Argentine region and accept genuine HP 954 cartridges.

Could you please provide the appropriate procedure or, if applicable, the regionalization reset code required for this specific printer?

I am happy to provide the printer's serial number, diagnostic reports, proof of purchase, photographs of the printer, or any other information you may require to verify the device and process the regionalization change.

Thank you very much for your assistance. I look forward to your response.

Kind regards,
Carlos Gaston Carabajal
Argentina

[VikramTheGreat · Accepted solution]

Hi @cgcarabajal84,

Welcome to the HP Support Community.

Thank you for providing the printer details. I understand that your HP OfficeJet Pro 7720 Wide Format All-in-One Printer currently accepts HP 953 cartridges, while the genuine cartridges available in Argentina are HP 954, which the printer reports as incompatible.

To check whether a regionalization reset applies, please confirm:

1. Was the printer purchased from a store in Argentina or from a private seller?
2. If purchased from a private seller, do you know the country or region where the printer was originally purchased and used?
3. Are all four HP 954 cartridges new, genuine Original HP cartridges purchased in Argentina?
4. Are any HP 953 cartridges still available and working in the printer?
5. Is the printer connected to a Windows or macOS computer, and can it be connected directly by USB if required?

The cartridge family used by an HP printer depends on the printer’s regional configuration. HP’s cartridge-compatibility page can be used to verify the correct supplies for a specific printer and region.

Please review  Which cartridges work with my HP printer? | HP® Support?.

Please do not post the printer serial number publicly. Once the original purchase region, cartridge details, and computer operating system are confirmed, we can check the appropriate assistance for the regionalization request.
 

Take care and have an amazing day!

[cgcarabajal84]

Hello, @VikramTheGreat

Thank you for your response. 

Please find the requested information below:

1. The printer was not originally purchased in Argentina. I purchased it from a private seller in Argentina. According to the seller, the printer was originally imported from Europe.
2. I do not know the exact European country where the printer was originally purchased or used. However, when I acquired the printer, it was configured to accept HP 953 cartridges.
3. The genuine Original HP cartridges available for purchase in Argentina are HP 954 cartridges. These are the genuine cartridges that I am trying to use with this printer.
4. At the moment, I do not have any working cartridges available. Previously, the printer was working correctly with HP 953 cartridges, but I no longer have any functioning cartridges, which is why I urgently need to resolve the regionalization issue and get the printer working again.
5. The printer is connected to a Windows 11 computer, and I can connect it directly via USB if required for the regionalization reset procedure.

The main issue is that the printer appears to have a European regional configuration and accepts HP 953 cartridges, while the genuine Original HP cartridges available in Argentina are HP 954, which the printer reports as incompatible.

I would therefore like to request a regionalization reset so that the printer can be configured for Argentina and accept genuine Original HP 954 cartridges.

At this time, I cannot use the printer because I do not have any working cartridges, so I would greatly appreciate your assistance with the regionalization reset as soon as possible.

Please let me know if you need the printer's serial number, product number, firmware version, or any other information. I can also connect the printer directly via USB if required.

Thank you very much for your assistance.

Best regards,

Carlos Gaston Carabajal