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‎10-08-2026 05:46 AM - edited ‎10-08-2026 06:09 AM

HP Recommended
Product: HP OfficeJet Pro 7720 Wide Format All-in-One Printer
Operating System: Microsoft Windows 11

Hello,

I need to perform a regionalization reset for my HP OfficeJet Pro 7720.

I recently purchased a new set of original HP 953 ink cartridges (marked for the European / Ireland region), but my printer refuses to accept them due to a region mismatch warning. I am currently trying to use the printer in Europe.

I am using a Windows PC and the printer is connected via USB, but I am unable to access the hidden "Set New Region" menu through the software.

Could a support agent please contact me to assist with the regionalization reset code?

Thank you!

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2 REPLIES 2

‎10-08-2026 06:08 AM - edited ‎10-08-2026 06:08 AM

HP Recommended

Hello,

I need to perform a regionalization reset for my HP OfficeJet Pro 7720.

I recently purchased a new set of original HP 953 ink cartridges (marked for the European / Ireland region), but my printer refuses to accept them due to a region mismatch warning. I am currently trying to use the printer in Europe.

I am using a Windows PC and the printer is connected via LAN, but I am unable to access the hidden "Set New Region" menu through the software.

Could a support agent please contact me to assist with the regionalization reset code?

Thank you!

Reply
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‎10-09-2026 12:17 PM

HP Recommended

Hi @HS-Koethen,
 

Welcome to the HP Support Community.
 

We can help you with the regionalization reset for your HP OfficeJet Pro 7720. Since the printer was originally configured for another region and you now have genuine HP 953 cartridges for the European/Ireland region, we need to verify a few details before proceeding with the region change.
 

Could you please confirm the following:

  • Which country/region was the printer originally purchased and used in?
  • Which country/region are you currently using the printer in?
  • Do you still have the old-region HP cartridges, as well as the new genuine HP 953 cartridges purchased in Europe/Ireland?
  • Do you have a USB printer cable available to temporarily connect the printer directly to your Windows PC, or would you prefer to keep the printer connected through Wi-Fi?
  • Please confirm that the new cartridges are genuine HP cartridges and are currently available for the regionalization process.

On your Windows PC, please also install:

  1. The Full Feature Software and Driver available for the HP OfficeJet Pro 7720.
  2. The HP app, and make sure the printer can be detected by the computer.

Since you mentioned that the printer is currently connected through LAN but you cannot access the Set New Region option, please do not perform any additional resets at this stage.
 

Once you confirm the original printer region, current region, availability of both sets of cartridges, and whether you have a USB cable, we can guide you further with the regionalization process.

 

Take care and have an amazing day!

I'm an HP Employee.


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