Regionalization Reset - Support

[Thoriqulhaq]

HP DeskJet 2622 - I have moved this from Malaysia to Indonesia and now I bought local 803 cartridge which previous was 65 cartridge.

I am given to understand that I need to do regionalization reset before using local ink. What's the process here ? Could anyone help me.

[Sneha_01]

Hi @Thoriqulhaq,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Thoriqulhaq]

Here is the detail:
1. The printer should be connected using a printer USB cable to the computer.
[Can I use wireless connection instead ? Or USB cable is mandatory ?]

2. You need to have the printer full feature software installed on your computer.
[Has been prepared]

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.
[Has been prepared]

4. Make sure HP Smart App is installed too.
[Has been prepared]

Then, what is the next step need to be proceed after all prepared ?

[Sneha_01]

Hi @Thoriqulhaq 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Thoriqulhaq]

I've access the private message but seems no message come from you / empty, where should I send the copy / paste value ?

[Sneha_01]

Hi @Thoriqulhaq,

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Thoriqulhaq]

Well received, but I found some problem in below step:

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

---

I already launch the HP Smart like below:

But, when I click ink levels (estimated supply level) it redierct to a url in browser instead of Supported Cartridges window appear. Also I already try execute Cmd + Space in MAC but it's not working. Could you please shoe the detail step based on my HP Smart version in MAC ?

[Sneha_01]

Hi @Thoriqulhaq,

Thank you for your response.  I request you please use a right-click on the ink levels. It should open the region windows. 

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Thoriqulhaq]

Already try to right-click, seems not working. Instead of showing regions windows, it shows like below:

Any reason this happend ?

[Sneha_01]

Hi @Thoriqulhaq ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support