Regionalization Reset

[Malv49]

Hello,

I have a HP OfficeJet Pro 9018 purchased from the U.S. and we've recently moved to Germany. Our ink ran out and went to replace it with the 963 version that they have here but I was told that I need to region reset my printer in order to use that ink. We used to purchase 962 ink but that's not available in Germany.

Any assistance would be greatly appreciated.

[Irfan_06]

Hi @Malv49,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Malv49]

Do you have the ink cartridges for both regions?

 No I just have the hp instant ink from the US but I can purchase the german ink catridge 963.

Do you have a printer USB cable or is it connected wirelessly?

Wirelessly

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

Yes

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac? 

Windows

2) Confirm the printer model.

HP OfficeJet Pro 9018 All-in-One Printer

[Irfan_06]

Hi @Malv49,

If you are looking to continue with instant ink after moving to another country.

Instant Ink accounts are linked to the country/region of your HP account.

• To change the country/region for a printer in Instant Ink, add the printer to a different HP account that is in the desired country/region.
• Cancel the original Instant Ink account to prevent continued billing. Enrolling the printer in a new account does not automatically delete the old account.
• HP Instant Ink Platinum: The service is only available within the continental United States. If you move out of the service area, your subscription is cancelled and you may be charged an early cancellation fee.

Refer to this video link to Cancel the Instant ink subscription.

Refer to this link to re-enroll in instant ink for the new country once again.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Malv49]

HP instant was already cancelled.

I just wish to use regular 

[Irfan_06]

Hi @Malv49,

Thank you for sharing the above information to assist you further.

Please install the previous country regular ink cartridges or the new purchased ink cartridges for the present country and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Malv49]

Irwin,

I'm unable to view private messages or access them I'm met with this error when clicking on the link:

"You do not have sufficient privileges for this resource or its parent to perform this action."

[Irfan_06 · Accepted solution]

Hi @Malv49,

Private message has been enabled now.

Please install the previous country regular ink cartridges or the new purchased ink cartridges for the present country and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Malv49]

Sent as requested.

[Sam12345678a]

Hello - I also need help with regional reset having moved from UAE to US.