Regionalization Reset

[JG-3830]

I moved to Germany and I need to reset the region on this printer to be able to use ink cartridges. There are many similar questions but I think each request needs to be individually handled.

Thank you.

[Max3Aj]

@JG-3830, Welcome to the HP Support. 

  

I will be more than happy to help you out here. 

  

To perform a printer region reset you need to meet the following conditions: 

  

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[JG-3830]

I have all of the above in place. I have the new cartridges for the new region (my old cartridges for my old region were Instant Ink and no longer work).

[Garp_senchau]

@JG-3830, Welcome to HP Support Community,

Thank you so much for posting your query! My colleague is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

I’m here to help, and together, we’ll work through this!

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

Please share a screenshot of this window on a private message.  

In order to access your private messages, click the private message icon in the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

Use the "Copy to Clipboard" feature to paste the values here. 

I truly hope these steps help get things back on track. If you have any questions or need any further clarification, just let me know – I’m happy to guide you through it and make sure everything works perfectly.

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,

[JG-3830]

I am performing this now and will reply with the information in a private message.