Regionalization issues

[tiagoft]

Hi, I have this printer that was purchased in the US and is now in Brazil, but the replacement cartridge that is sold in Brazil is not accepted by it. Checking on other topics of this forum, it sounds like I need to perform a regionalization reset on the device, can someone please assist with the steps (as in this post: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-3050-All-in-One/m-p/7573...)?

Thanks,

 Tiago

[TEJ1602 · Accepted solution]

@tiagoft, Welcome to HP Support Community!

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!