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HP Recommended
HP Officejet 4636 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

After installing new cartridge printer says incompatibile.

Hp Officejet 4636.

Italy country

 

1 REPLY 1
HP Recommended

@Maurogtc, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, did you move to a different country with the printer?

Was the printer bought in another country?

 

For more info, refer to - Finding Ink Cartridges after Moving to Another Country/Region

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.