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‎10-28-2021 01:54 AM - edited ‎10-28-2021 03:02 AM

HP Recommended
Product: ENVY 5010
Operating System: Microsoft Windows 8.1 (32-bit)

Hello. 

I have bought Envy 5010 in Belgium (Europe). The cartridges used there were HP 304. Recently we moved to Israel and there is no other possibility to order HP cartridges except from the US. But the cartridges I have ordered from Amazon US  are not compatible with the printer. It has HP 65 number. As I searched the problem, it might be connected to the regional setup. It seems I need compatibility with US cartridges. How do do a Regionalization reset ?

Need help asap please. 

 

 

Category:
1 REPLY 1

‎11-16-2021 10:44 AM

HP Recommended

@Elmirusha81

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon in the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

ECHO_LAKE
I am an HP Employee

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