Regionalization reset

RE-REGIONALIZE · ‎03-05-2022

I need to reset region on my Printer HP ENVY 5530.

The printer was purchased in USA and I am now trying to use it in UK. The HP301 cartridges do not want to work, error message stating that they are incompatible

BA EL

Bob_Headrick · ‎03-05-2022

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.

Bob Headrick, HP Expert
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RE-REGIONALIZE · ‎03-05-2022

Thank you, Bob,

I've submitted the cartridge warranty case and hope (the printer is out of warranty) and hope they get back to me with contact number of some sort. All other options to contact, like virtual assistant, etc, are not available.

BA EL

Bob_Headrick · ‎03-15-2022

Did you hear from HP Support? Do you still need assistance?

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

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