Regionalization

[vanzellam]

Hi! Recently, I moved from the US where I bought my printer to Brazil and the cartridges that I bought after moving here are from a different region.

So I need to change my printer region by calling HP support. But when I've called the HP support in Brazil, they always tell me that either my warranty has expired or that they can't help me with a printer that I bought outside Brazil.

Does anybody here could help me change my printer region?

Thanks!

[Betty0610]

@vanzellam

Welcome to the HP Support Community.

Yes, we'll have to do a region reset.

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

Please do let us know.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[vanzellam]

Thanks for replying me.

I have all the cartridges from the new region, and also the printer software installed on my computer.

I can arrange for the printer to be connected via usb to to the computer.

So I think I meet all the conditions.

[vanzellam]

Hi,

I  meet all the conditions required to do the region reset.

What are the next steps?

Thanks

[vanzellam]

Hi,

I meet all the conditions required. What are the next steps?

Thank you.

[Betty0610]

Great 🙂

1. Launch the printer software from the desktop icon or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2. Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3. Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4. If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day