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Message 1 of 3
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Regionalization

HP Recommended
OfficeJet 6954
Microsoft Windows 10 (64-bit)

Hi! Recently, I moved from the US where I bought my printer to Brazil and the cartridges that I bought after moving here are from a different region.

 

So I need to change my printer region by calling HP support. But when I've called the HP support in Brazil, they always tell me that either my warranty has expired or that they can't help me with a printer that I bought outside Brazil.

 

Does anybody here could help me change my printer region?

 

Thanks!

2 REPLIES 2
HP Support Agent
HP Support Agent
13,093 13,078 701 528
Message 2 of 3
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HP Recommended

@vanzellam

 

Welcome to the HP Support Community.

 

Yes, we'll have to do a region reset.

 

To do a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

 

Please do let us know.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Message 3 of 3
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Thanks for replying me.

I have all the cartridges from the new region, and also the printer software installed on my computer.

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