• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎06-15-2026 11:04 AM

HP Recommended

Hi I have a deskjet 2800e printer and it has an

optiom to get 3 month free trial ink subscription however when i was about to check out it gave me an error message. This is the code: UA_400_EB000U0422

 

could you please help me complete the checkout process? Thanks

Category:
Reply
1 REPLY 1

‎06-17-2026 03:18 AM

HP Recommended

Hi @Soul-joker,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

The error you saw while trying to register your HP DeskJet 2800e for the 3-month HP Instant Ink trial appears to be an enrollment/setup issue.
 

What to do:

  1. Make sure your printer is eligible and connected to the internet.

    • HP Instant Ink enrollment requires an eligible HP printer, internet connection, HP account, and email address.
       
  2. Try enrolling again from the HP Instant Ink website.

    • Go to HP Instant Ink and click Sign Up Now.
       
  3. If you are enrolling during setup, complete setup with the HP app.

    • Use the HP app to finish printer setup and account sign-in.
       
  4. If the error continues, contact HP Instant Ink support.

    • HP recommends contacting HP Instant Ink support for unresolved enrollment/subscription issues.

Helpful note:

To claim a trial that came with a new printer, HP says you must enrol within 7 days of printer setup.

 

I hope this will help.

 

Take care and have a good day.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->