Regretting HP+

[William289]

I just changed the ink cartridges in my printer for the first time since buying it, and I upgraded to HP+ through the desktop app because it said it didn't require any additional fees and I was not aware that HP+ printers can only use HP ink. I really do not want to put the ink that I had only recently bought to waste, so I am wondering if there is any possible remedy for my issue.

Thanks in advance.

[Dragon-Fur]

@William289 

Welcome to the HP English Community --

HP+ is an optional service contract that includes both benefits and responsibilities.

True, there are no upfront costs for the extra year's warranty.

HP+ provides access to Print Anywhere - remote printing similar to the old ePrint tech.

Reminder

This printer is protected by Dynamic Security.  All ink used in the printer must include the embedded HP chip.  The HP-Chip requirement is NOT related to HP+.   Reference:  HP Printers - Dynamic Security Enabled Printers

Continuing...

User Guide – OfficeJet Pro 8020e Series

Requirements for HP+ printers --  Page 27

Excerpted

Requirements for HP+ printers

This topic describes the requirements for HP+ printers.

Keep the printer connected to the Internet

HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.

During setup, you must connect the printer to the Internet using a supported network connection. After setup,
you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.

Use Original HP cartridges

Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP
supplies or refilled cartridges are installed, HP+ printers will not operate as expected.

Have an HP account

Create or sign into an HP account to manage your printer.

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Is there a way to get out of / cancel the contract?

No idea -

You will need to ask HP+ Support about options concerning the contract.

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What about HP+

Printer and HP+ service

 Contact HP+ Support

If needful, change your Country / Region

Note that HP+ assistance is only available for registered HP+ printers.

Reminder

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+ here:

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

Contact HP+ Support or HP Instant Ink Support and ask for help

Reminder for Instant Ink

Regardless of what it sounds or looks like,

Instant Ink is an Optional service.

You can use the printer - and even sign up for HP+  -- without an Instant Ink service contract.

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Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8028e All-in-One Printer  

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People who own, use, and support HP devices.

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