Reimbursement

[Scammed2021]

I have just cancelled my instant ink subscription for the following reason: For about three months I have been billed without fail, but they have never sent me any new ink replacement. I have just found this out when I ran out of black ink, and my printer could not print anything anymore. So I went online and check my account. That was how I understood what happened, and of course I have been unhappy.

Now my question is: Is it rightful to ask for refund? I have felt cheated by HP. If I didn't get a refund, I would considered it as a "total and complete scam". 

[Jay_G24]

Hi @Scammed2021,

I'd like to help!

Instant Ink is basically a monthly subscription-based service from HP where you pay a fee each month for the number of pages you print and not for the cartridges.

For refund-related queries, please reach the  HP Instant Ink team(contact information can be found on the home page) in your region for further assistance.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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