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‎02-19-2025 05:39 PM

HP Recommended
Product: HP Smart Tank 615
Operating System: Microsoft Windows 11

My printer is an HP Smart Tank 615. I keep receiving messages stating that there is a problem with the installed cartridge, and I am instructed to reinstall it. I bought a new cartridge hoping to resolve the issue, but after installing it, the problem persists.

Category:
1 REPLY 1

‎02-23-2025 12:57 PM

HP Recommended

Hi @AMDARVZ,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding printer cartridge!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

Check Cartridge Compatibility

  • Ensure the new cartridge is the correct one for the HP Smart Tank 615.
  • If it’s not an original HP ink cartridge, try using a genuine HP one.

Clean Cartridge Contacts

  • Turn off the printer and unplug it.
  • Open the cartridge access door and remove the cartridge.
  • Gently wipe the copper contacts on the cartridge and inside the printer with a lint-free cloth slightly dampened with distilled water.
  • Let it dry for a few minutes and reinstall it.

Reset the Printer

  • Unplug the printer while it is turned on.
  • Wait for 2-3 minutes and plug it back in.
  • Turn it on and check if the error is gone.

Update Printer Firmware

  • Go to HP Support and check for any firmware updates for your model.
  • If an update is available, install it and restart the printer.

Perform a Hard Reset

  • Remove the cartridges and unplug the printer for 10-15 minutes.
  • Plug it back in, reinstall the cartridges, and check if it works.

Refer to this link for further assistance: https://support.hp.com/us-en/document/ish_1721989-1461843-16

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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