Reinstall cartridge error message

[SherryM]

I get the message remove and reinstall printer cartridge.  I've done it several times and it doesn't change.

[Betty0610]

@SherryM

Welcome to the HP Support Community.

Do you have another set of inks with you to check if the same happens with that too?

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[SherryM]

It took me almost an hour to figure out how to get to your message!  Now my Dell computer is stuck on a screen within the Control Panel and I can’t get out.  But I have removed and reinstalled the cartridges over 20 times and nothing changes.  I don’t have extra inks as I don’t print very much at all.  Should not be empty for that reason.  I also went thru the steps you outlined and it made no difference.  I can’t even find the link to check the ink levels.  Don’t know what to do.  Have to print my tax returns.  I just have the feeling it’s not ink levels, so hate to spend additional money on cartridges only to find out they don’t fix my problem.  Can you help?

[Betty0610]

Try the steps from here: https://support.hp.com/in-en/document/ish_1721989-1461843-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[SherryM]

I really appreciate your efforts to help, but i was totally lost when I clicked on the link you provided.    Somehow, I was able to make a copy of something but still get the same error message when I try to print.  I give up. . .it's just too complicated for a non-techy like me to understand.  Again, thank you for trying to help,.

[SherryM]

Betty:  I hate to give up because this printer hasn’t been used much.  Is it possible to get one each from you of the color and black ink cartridges (#65) that come with the printer when it is purchased?  I know they don’t last long but at least I could possibly resolve my problem.  If they work, then I will purchase the regular longer-life cartridges   Please consider my request. I’ve spent hours trying to fix this.

[Betty0610]

Unfortunately, that wouldn't be possible. I recommend you to contact the HP Support Team regarding this.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Sumors]

Having this same issue and have tried all the recommendations with no success. This appears to be happening to several of us. Can anyone at HP help?

[glenn007]

The same thing is also happening to me. I ordered another colour cartridge and it seemed ok for a few days then started happening again. I've updated the software and reset the printer. Can you help. thanks.

[SherryM]

This was not helpful.  The link provided took me to a sales site.  I want to fix my current problem, not buy a new printer.  This appears to be reported as a common problem, as noted by others — and possibly hundreds more.  Perhaps you could arrange for HP Support to post a solution to our problem here.