Reinstall cartridge error message

[trish36]

I did what you recommended, still have the same error message cartridges are missing or damaged.

I just bought from Hp the magenta and cyan, I think they are damaged.

[glenn007]

I have tried everything including updating software, reset, changed cartridge to new one and cleaned contacts. When I remove the cartridge and put back in it will print one page then the error message returns.

[Betty0610]

@Sumors @glenn007 @trish36

Welcome to the HP Support Community.

Which Printer do you have?

Thanks 🙂

[Betty0610]

@SherryM

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[glenn007]

Thank you, Betty.You sent me a private message which I followed but I still have the problem.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Sarahbj]

I have an instant ink cartridge and cannot use it, because the printer tolds me to remove and reinstall the cartridge. I have done that for many times and it doesn’t help. I have another cartridge, which is not from instant ink and that one works, but is empty now. That’s why I would like to use the other one. What can I do? I cannot get a new Cartridge until the one I have is empty. 

[SherryM]

Followed your advice in private message and it did NOT work.  All I got was a recording..  Will try again when I’m   not so frustrated.

[Betty0610]

@Sarahbj

Welcome to the HP Support Community.

Which Printer do you have?

Thanks 🙂

[Alisa6]

I have tried all of the suggested advice. Nothing works. I am enrolled in the HP ink supply so I know I am using the correct ink. The cartridge is installed properly. I have tried changing the cartridge but still getting the error message. This problem is only happening with the colour cartridge. Can someone please help. Thank you.