Remove and Reinstall ink cartridge message

[Terri79]

I called the Office Depot supplier and informed Jessica that the new cartridges did not resolve the problem. They are sending me 3 color replacement cartridges directly. In the meantime, my printer is not usable. I cannot even print in black even though the black cartridge is fine. Isn't it odd that so many people have had the same problem in just this month? Has any of the other users in the community resolved their issue? if so, how?

[Richard_Wilson]

Hi,

I've posted about this exact same issue but no one from HP ever replies or offers assistance? I've even messaged Jay G24 directly but no response at all!!! What am I doing wrong!?@?

[Kumar0307]

@Richard_Wilson

Apologies for the delay in response. You can create a new thread for a faster response. However, if you are having the same issue as this thread, kindly refer to my previous posts.

Keep me posted for any other assistance.

[Richard_Wilson]

Thanks @kumar0307

I've messaged you directly with my problem.

Richard

[Kumar0307]

@Richard_Wilson

Thank you. Your post will be checked and responded to at the earliest. 

Keep us posted for any other assistance.

[Kumar0307]

@Terri79

I understand. This model printer does not support printing in single-cartridge mode. All 4 ink cartridges should be present in working condition for you to print.

Kindly wait for the replacement ink cartridges and let us know if you face any other issues.

Keep us posted.

[Sharpy75]

Hi

I dont have a local HP repair place surely they could look at this remotley? Plus my printer will not take updates. Im finding i have to buy a new printer every 15 months as they keep failing and they are HP ones. I now have 2 lots of ink worth nearly £100 that i cant use.

[Terri79]

The Office Depot Supplier sent me 3 more Premium Replacement Color Cartridges directly. I installed those and they are working fine now. Thanks for your help though.

[TEJ1602]

@Terri79

Glad to know 🙂

Let us know if you need any further assistance.

[Sharpy75]

Hi

I removed the ink from printer, Disconnected from mains for a while, i put cartridges back in and powered up it updated the printer and it works now.

I think its worth updating software on printer and see if it works.