Remove and install ink cartridge

[Sam379]

Since joining instant ink I have been unable to print anything with my HP ENVY photo 7134 in colour,  displaying the error "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed".

My black cartridge is,working as expected but the colour cartridge just won't work  

I've got by with black cartridge only however my daughter needs colour printing for her art homework.

I've read through the very long HP support page on the issue and tried everything it has said, but I am still getting the error.

I am subscribed to HP Instant Ink, so I only ever use genuine HP ink cartridges in the printer.

I cannot find a way of directly contacting someone at HP, so I would be very grateful if an HP representative could reply to this thread so that I can get a replacement colour cartridge for the printer.

Many thanks,

Sam Legg

[Kumar0307]

@Sam379, Welcome to the HP Support Community! I’m here to help.

I understand the color instant ink cartridge is not working. 

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the error persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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Have a great day!