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‎10-04-2024 07:29 AM

HP Recommended

When installing a brand new toner cartridge I got the message "remove shipping lock from black cartridge".  The old nearly empty cartridge does not trigger the message. I performed the 3 steps suggesting for trouble shooting. I checked that the alienation mechanism on the cartridge is working properly.  I switched around the cartridges and it didn't work. I checked the electrical contacts suggested and they are clean.   I have HP original cartridges only.  My model is Laserjet CP1525nw color.

What do I do to fix this problem?

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