Replace Cartridge

[jjwdeck]

Reinstalled black #56 cartridge, error message says check cartridge on the right. 

[sandytechy20]

@jjwdeck

Welcome to the HP support community.

Provide the complete printer model number or the product number for more assistance.

Here is the link to find the product number:- Click here

[jjwdeck]

Sorry, my original post misidentified the printer as a PSC 8150, which has another problem not covered in this post. The problem with the #56 cartridge is in an HP PSC all-in-one 2175, Product Number: Q3866A. This printer was working recently, especially after I got a used Panasonic Toughbook CF-31 running Win10 Pro. Think the USB port has a higher signal level than my previous Toshiba laptop.
 Have previously had this problem with the cartridges not being recognized. Last time I replaced them (months ago) they finally were recognized. Have printed with them since then. Just took out the color cartridge (#58) last week as it did not print. I soaked it in water and got it to print again. At some point, I removed the #56, black cartridge too, and got this error I cannot now get around.

[sandytechy20]

@jjwdeck

Follow these steps to fix cartridge errors:-

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Remove the cartridge indicated in the error message from the carriage.

   • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

     

   • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

     

3. Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

   CAUTION: 

   Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

   

4. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

   

5. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

   

6. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

7. Repeat these steps for the other cartridge if it was indicated in the error message.

8. Close the door or lid to the cartridge access area.

Here is the HP document for your future reference:- Click here

Let me know how it goes.

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Cheers.