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‎04-06-2023 02:51 PM

HP Recommended
Product: HP OfficeJet 4652 All-in-One Printer
Operating System: Microsoft Windows 11

My ink cartridge ran out of ink. I replaced it with a new HP 63XL black and it didn't work. I replace the defective cartridge with another new HP 63XL black and it works.  How do I return the defective new cartridge to get a free replacement?

Category:
1 person had the same question
1 REPLY 1

‎04-09-2023 09:55 AM

HP Recommended

Hi @Jim3988,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone with HP Support.

 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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