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‎04-11-2022 08:10 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I purchased a new printhead.  It's supposed to be a replacement for my original but the nozzles don't fit the cartridges.  Looks like there are plastic covers over the actual nozzles.  Am I correct? Do I pull these off?  Or do I have the wrong printhead?  Thanks     7740 printhead.jpg

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-13-2022 10:28 AM

HP Recommended

@Jefflyon

 

Welcome to the HP support community.

 

I understand that the new printhead does not fit your computer,I am glad to assist you.

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
  2. Select the country.
  3. You will find the phone numbers below the product details.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎04-13-2022 10:28 AM

HP Recommended

@Jefflyon

 

Welcome to the HP support community.

 

I understand that the new printhead does not fit your computer,I am glad to assist you.

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
  2. Select the country.
  3. You will find the phone numbers below the product details.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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