• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Color LJ M553DN
Microsoft Windows 10 (64-bit)

IMG_4732.jpegMy Enterprise HP LJ M553DN said "fuser kit very low" and to replace. I did replace it and the message still appears even after powering it off and then on. So I looked up on the Support site and it says to go to "Administration -> Manage supplies -> Reset supplies -> New fuser kit" to reset the counter, but the menu tree on the control panel "Manages Supplies" does not have a "reset" submenu or option. It is not even in the user guide/manual, so I doubt it is a failed hard drive like the other responses have suggested to reformat the hard drive. How do you "reset" the counter to get rid of the message? Do I need to upgrade the firmware?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.