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‎10-15-2023 01:25 AM

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer
Operating System: Microsoft Windows 11

You sent me a replacement cartridge and it was incorrect I have a 61xl not 67xl this is second time I've had an issue the first was sent to Ohio and returned bc of wrong address I don't know where you got now u sent one and it's incorrect please send 61xl not 67xl

Category:
1 REPLY 1

‎10-17-2023 09:55 AM

HP Recommended

@sthurow18 

 

Welcome to the HP support community.

 

I understand that you received incorrect cartridges, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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