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‎01-27-2022 01:12 PM

HP Recommended

I've replaced the original ink cartridge with the instant ink sent to me but when I try to print I get "printer blocked document,". Can anyone help please

Category:
1 REPLY 1

‎01-30-2022 06:59 AM

HP Recommended

@Rosie71, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, is the printer enrolled in Instant Ink?

What model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Which device are you using to print?

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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